Return & Refund Policy

Last updated: October 12, 2026

At Nightmare District, we want you to be happy with your purchase. If something isn't right, please contact us at supportnightmaredistrict@gmail.com.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, unworn, in its original condition and packaging, with any original tags. Proof of purchase is required.

To request a return, email supportnightmaredistrict@gmail.com with your order number and the reason for your request.

Please do not send items back without contacting us first. If your return is approved, we will provide return instructions and the applicable return address.

Return shipping costs and any available shipping labels will be explained before you send the item back. We do not guarantee free return shipping for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, defective, or incorrect. Include your order number and clear photographs of the issue.

We will review the problem and arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

Non-Returnable Items

Certain items may not be eligible for return, including personalized products, gift cards, and items that cannot be returned for hygiene or safety reasons where permitted by law.

These exclusions do not affect your statutory rights for defective or incorrectly supplied goods.

Exchanges

If you would like a different item, please contact us. Exchanges are subject to availability and approval. You may need to return the original item and place a new order.

Refunds

Once we receive and inspect an authorized return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process them within 10 business days after approval. Your bank or payment provider may require additional processing time.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or shipment.

Your Legal Rights

Nothing in this policy limits consumer rights that cannot legally be excluded. Where applicable, statutory cancellation, return, and refund rights take precedence over this policy.

Contact Us

Nightmare District
Email: supportnightmaredistrict@gmail.com
Website: https://nightmaredistrict.net